Privacy Policy

1. Introduction

Kilele Technologies ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website, use Kilele Market, or contact us for services.

2. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number, when you fill out our contact form, request a quote, or subscribe to our newsletter.
• Order information — shipping address, billing details, and purchase history when you shop through Kilele Market.
• Account information — for administrators, login credentials used to access our content management system.
• Usage data — pages visited, browser type, and general analytics collected automatically as you browse our site.

3. How We Use Your Information

• To process and fulfil orders placed through Kilele Market.
• To respond to inquiries submitted via our contact form or quote requests.
• To send newsletter updates, if you have opted in.
• To improve our website and services based on usage patterns.
• To comply with legal obligations under Kenyan law.

4. Payment Information

Payments made through Kilele Market are processed via third-party payment providers (M-Pesa and card payment processors). We do not store your full card details or M-Pesa PIN on our servers. Payment providers have their own privacy policies governing how they handle your financial information.

5. Data Sharing

We do not sell your personal information. We may share data with trusted third parties strictly to operate our business, including payment processors, delivery/logistics partners, and hosting providers — each bound by their own confidentiality obligations.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, after which it is securely deleted or anonymised.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

8. Cookies

Our website may use cookies and similar technologies to remember your cart contents and improve site functionality. You can control cookies through your browser settings.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out via our Contact page.